Data Protection and Privacy Policy

WrightAdvice respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains:

who we are;
what personal information we collect and how we use it;
how we protect your personal information;
when we may share your information;
your rights regarding your personal information; and
how you can contact us or make a complaint.

Who We Are

WrightAdvice is a household staffing and recruitment agency.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, WrightAdvice acts as a data controller in respect of the personal information we collect, use and process.

This means that we are responsible for deciding how and why your personal information is processed and for ensuring it is handled lawfully, fairly and securely.

The Personal Information We Collect and Use

Information Provided by Candidates

When you register with WrightAdvice or apply for opportunities through us, we may collect the following information:

Full name
Address
Date of birth
Email address
Telephone number
Nationality
Right-to-work information
Passport and visa details where relevant
Qualifications, certificates and licences
Employment history and experience
Details of previous roles and responsibilities
References and referee contact details
Salary expectations
Job preferences and availability
Details of interviews, assessments or tests undertaken
Information required to assess suitability for household roles

Where relevant to a role, particularly childcare positions, we may also collect:

DBS status or relevant safeguarding information
Criminal record information where lawfully required and appropriate
Information relating to safeguarding checks and references

We may also collect diversity monitoring information, including information relating to ethnicity, gender, religion or sexual orientation. This information will only be collected where necessary and will be handled in accordance with applicable data protection legislation.

Information Provided by Clients

When you contact WrightAdvice regarding recruitment services, we may collect:

Name
Address
Email address
Telephone number
Details of your household requirements
Information about the role you are recruiting for
Information about duties, hours, salary and working arrangements
Relevant information about your household to assist with suitable Candidate matching
Invoice and payment information

This may include information about family circumstances, children, languages spoken or household preferences where this information is relevant to finding a suitable Candidate.

How We Collect Personal Information

We may collect personal information through:

Candidates:

registration forms;
applications;
CV submissions;
telephone calls;
emails;
WhatsApp messages;
video calls;
face-to-face meetings;
interviews and assessments.

Clients:

website enquiries;
telephone calls;
emails;
WhatsApp messages;
meetings;
recruitment consultations.

Special Category Personal Information

Certain types of personal information require additional protection under data protection law. This includes information relating to:

racial or ethnic origin;
religious or philosophical beliefs;
health information;
sexual orientation;
trade union membership; and
biometric or genetic information.

Where WrightAdvice collects special category information, we will only do so where there is a lawful basis for processing and where appropriate safeguards are in place.

Examples may include:

equal opportunities monitoring;
safeguarding requirements;
information provided voluntarily by Candidates;
information necessary for a specific role or placement.

Information About Other People

If you provide WrightAdvice with personal information relating to another person, such as a referee or family member, you confirm that you are authorised to provide that information.

You should ensure that the person concerned is aware that their information may be provided to WrightAdvice and processed in accordance with this Privacy Policy.

Monitoring Communications

We may monitor or record communications with you, including telephone calls, emails and other correspondence, for purposes including:

quality assurance;
training;
safeguarding;
security;
dispute resolution; and
compliance with legal and regulatory obligations.

How We Use Your Personal Information

We use personal information for the following purposes:

Candidates

To register you with WrightAdvice and provide recruitment services.
To assess your experience, skills and suitability for household roles.
To match you with suitable Client vacancies.
To arrange interviews, trials and introductions.
To communicate with you regarding recruitment opportunities.
To obtain and verify references.
To carry out appropriate safeguarding checks where required.
To maintain accurate recruitment records.
To provide ongoing recruitment support.

Clients

To understand your household staffing requirements.
To identify and introduce suitable Candidates.
To arrange interviews and trial periods.
To communicate throughout the recruitment process.
To manage placements and provide ongoing support.
To obtain feedback regarding Candidates and our services.
To maintain recruitment and payment records.

How Long We Keep Your Personal Information

We retain personal information only for as long as is necessary for the purposes for which it was collected, taking into account legal, regulatory, safeguarding and legitimate business requirements.

Our standard retention period is up to 10 years from the date of last meaningful contact with WrightAdvice.

This period has been selected because household staffing requirements are often ongoing and Clients may require further recruitment support as their circumstances change, including changes to childcare requirements, household needs or staffing arrangements. Candidates may also return to WrightAdvice after a number of years seeking further employment opportunities.

Maintaining appropriate records enables WrightAdvice to:

provide an effective recruitment service to returning Candidates and Clients;
maintain accurate records of previous introductions and placements;
respond to queries regarding previous recruitment activity;
support safeguarding requirements, including reference and employment history checks where appropriate;
meet any legal, regulatory or contractual obligations.

We regularly review the personal information we hold and will securely delete or anonymise information where it is no longer required.

While WrightAdvice takes appropriate technical and organisational measures to protect your personal information, no method of transmitting information over the internet can be guaranteed to be completely secure.

We cannot guarantee the absolute security of information transmitted electronically, however we will continue to review and improve our security measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

Transfers of Your Information Outside the UK

WrightAdvice primarily processes and stores personal information within the United Kingdom.

In some circumstances, it may be necessary for us to transfer personal information outside the UK, for example where:

a Candidate applies for or accepts a position outside the UK;
a Client is considering a Candidate who is based outside the UK; or
our service providers operate outside the UK.

Where we transfer personal information internationally, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation, including the UK GDPR.

These safeguards may include ensuring that the receiving country has an adequacy decision in place or using approved contractual protections where required.

Children and Consent

WrightAdvice does not generally provide recruitment services directly to children.

Where we process personal information relating to a child, such as information provided by a Client regarding children within a household, we will ensure that the information is processed lawfully, fairly and only where necessary to provide our recruitment services.

Where we rely on consent as the lawful basis for processing personal information relating to a child, we will take reasonable steps to ensure that consent has been provided by a person with appropriate parental responsibility or legal authority.

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have a number of rights in relation to your personal information.

These include the right to:

be informed about how we use your personal information;
request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of how we process your personal information in certain circumstances;
object to certain types of processing, including direct marketing;
receive certain personal information in a structured, commonly used and machine-readable format and request that it is transferred to another organisation where applicable;
withdraw consent where we rely on consent as the lawful basis for processing; and
make a complaint to the Information Commissioner's Office (ICO).

Some rights are subject to specific legal conditions and may not apply in all circumstances.

Further information about your data protection rights is available from the Information Commissioner’s Office:

Information Commissioner’s Office (ICO) – Individual Rights

How to Exercise Your Rights

If you wish to exercise any of your rights, please contact WrightAdvice using the details below.

To help us process your request, please:

provide sufficient information for us to identify you;
provide proof of identity where necessary; and
explain the information or processing activity your request relates to.

We aim to respond to all valid requests within the timescales required by applicable data protection legislation.

Where you have subscribed to receive updates or recruitment communications, you may unsubscribe at any time by contacting us or using any unsubscribe option provided.

Please note that you may continue to receive some communications while an unsubscribe request is being processed.

How to Complain

We hope that we can resolve any concerns you may have about how WrightAdvice uses your personal information.

If you are unhappy with our handling of your personal information, you have the right to raise a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

You may also seek advice from the ICO regarding your data protection rights.

Changes to This Privacy Policy

This Privacy Policy was last updated in April 2026.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.

We recommend checking this Privacy Policy periodically to ensure you are aware of the most recent version.

Contacting Us

If you have any questions about this Privacy Policy or the personal information we hold about you, please contact WrightAdvice:

Email: contact@wrightadvice.co.uk

Telephone: 0208 108 0404

Our office hours are:

Monday to Friday: 09:00–17:00

We may record telephone calls for quality assurance, training, safeguarding and compliance purposes.