WRIGHTADVICE
TERMS AND CONDITIONS OF BUSINESS
1. DEFINITIONS
In these Terms and Conditions of Business, the following definitions shall apply:
“Candidate” means any individual introduced by WrightAdvice to the Client for the purpose of an Engagement.
“Client” means the person, family, firm, company, partnership or corporate body (including any subsidiary, associated company or connected person) to whom a Candidate is introduced by WrightAdvice.
“Company” or “Agency” means WrightAdvice.
“Engagement” means the employment, engagement or use of a Candidate by the Client or any third party, whether on a permanent or temporary basis and whether under a contract of service, contract for services or any other arrangement.
“Introduction” means:
(i) the Client interviewing a Candidate in person, by telephone, video call or any other method, following a request by the Client for WrightAdvice to source a Candidate; or
(ii) WrightAdvice providing the Client with information identifying a Candidate, including but not limited to a CV, profile, personal details or other information provided verbally, electronically or in writing.
Unless the context requires otherwise, references to the singular shall include the plural and references to the plural shall include the singular.
WrightAdvice provides its services on the basis of these Terms and Conditions of Business, which form a legally binding agreement between WrightAdvice and the Client and, where applicable, WrightAdvice and the Candidate.
2. WE ARE A PLACEMENT AGENCY
WrightAdvice acts as a placement and introduction agency and is not the employer of any Candidate introduced to a Client.
The Client is responsible for directly employing or engaging the Candidate and for complying with all applicable employment legislation, including responsibility for wages, tax, National Insurance contributions, pension obligations and any other employer responsibilities, unless the Candidate provides written evidence that they are genuinely self-employed.
3. ACCEPTANCE OF TERMS AND CONDITIONS
The Client shall be deemed to have accepted these Terms and Conditions of Business when:
requesting recruitment services from WrightAdvice;
receiving details or information relating to a Candidate;
interviewing or communicating with a Candidate introduced by WrightAdvice; or
engaging, employing or using a Candidate introduced by WrightAdvice.
The Client shall also be deemed to have accepted WrightAdvice’s Data Protection and Privacy Policy upon first contact with the Agency, including but not limited to contact by telephone, email, text message, WhatsApp, website enquiry or in person.
The Candidate shall be deemed to have accepted these Terms and Conditions of Business and WrightAdvice’s Data Protection and Privacy Policy upon registration with the Agency, submission of a CV or provision of personal information for the purpose of seeking employment opportunities.
4. INTRODUCTION OF CANDIDATES
Candidates are introduced by WrightAdvice on the understanding that, should the Client wish to engage the Candidate, the Client will be responsible for directly employing or engaging the Candidate in accordance with all applicable employment legislation.
The Client is responsible for ensuring that the Candidate is provided with a suitable working environment and that all reasonable steps are taken to protect the Candidate’s health, safety and wellbeing.
The Client may arrange a trial period or trial shift with a Candidate. Any trial work undertaken by a Candidate must be agreed in advance and paid for by the Client in accordance with applicable employment legislation and the terms agreed between the Client and Candidate.
5. COMMUNICATION AND NOTIFICATION OF ENGAGEMENT
The Client agrees to notify WrightAdvice promptly of any offer of Engagement made to a Candidate, including the agreed start date and the material terms of the Engagement.
Before the commencement of any Engagement, the Client and Candidate must agree all relevant terms, including but not limited to:
duties and responsibilities;
salary or payment terms;
working hours;
place of work;
holiday entitlement; and
notice period.
WrightAdvice will assume that the details of the Engagement have been agreed between the Client and Candidate unless the Client provides written notification to WrightAdvice before the commencement of the Engagement.
The Candidate agrees to notify WrightAdvice promptly of any offer of Engagement received from a Client introduced by WrightAdvice, including the agreed start date.
If the Client fails to notify WrightAdvice of an Engagement, WrightAdvice reserves the right to charge the full placement fee that would have been payable, together with any reasonable costs incurred in recovering payment.
The Client agrees that failure to notify WrightAdvice of an Engagement does not remove or reduce the Client’s liability for payment of the applicable fee.
6. CONFIDENTIALITY AND DATA PROTECTION
All information provided by WrightAdvice, including Candidate profiles, CVs, personal details and any other information relating to Candidates, must be treated as strictly confidential by the Client.
The Client must not disclose, copy, forward or otherwise share any Candidate information provided by WrightAdvice with any third party without the prior written consent of WrightAdvice.
If the Client discloses Candidate information to a third party and that third party subsequently engages the Candidate within 12 months of the original Introduction, the Client shall remain liable for payment of WrightAdvice’s full applicable placement fee, with no entitlement to any refund or replacement service.
All information provided by WrightAdvice to the Client, including information relating to Candidates, recruitment processes and fees, is confidential and must not be disclosed except where required by law.
WrightAdvice processes personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Client agrees that WrightAdvice may collect, store and process personal data provided by the Client for the purposes of providing recruitment services, including identifying suitable Candidates, arranging interviews, managing the recruitment process and administering placements.
Where necessary to provide the recruitment service, WrightAdvice may share relevant information about the Client with prospective Candidates so that they can make an informed decision regarding a potential Introduction.
Once a Candidate has been selected for interview, WrightAdvice may share relevant Client contact details with the Candidate to enable communication and attendance at interviews or trial periods.
The Client consents to WrightAdvice sharing relevant information with trusted service providers or subcontractors where necessary to deliver the Agency’s services, including administrative, payroll or payment-related services.
The Candidate agrees that information provided during registration may be used by WrightAdvice for recruitment, reference checking and safeguarding purposes.
Where Candidates work with children or vulnerable persons, the Candidate authorises WrightAdvice to undertake appropriate safeguarding checks and to verify information provided, including references and relevant documentation.
Where WrightAdvice reasonably believes there are safeguarding concerns, inaccuracies or concerns regarding information provided by a Candidate, WrightAdvice reserves the right to make appropriate enquiries with relevant referees, previous employers or prospective employers where permitted by law and necessary to protect children or vulnerable persons.
7. TEMPORARY AND PERMANENT ENGAGEMENTS
When confirming a temporary or permanent Engagement, the Client must provide WrightAdvice with accurate details of the role, including the expected duration of the Engagement.
The applicable fee will be invoiced upon confirmation of the Engagement in accordance with WrightAdvice’s agreed fee structure.
If a temporary Engagement results in a permanent Engagement, or if the Client continues to use the services of a Candidate after the agreed temporary period, a further permanent placement fee shall become payable.
If a Candidate previously introduced by WrightAdvice is engaged again by the Client within 12 months of the end of the previous Engagement, a further fee shall be payable.
Where a part-time placement changes to a full-time placement within 12 months of the Candidate’s start date, the Client agrees that the appropriate full-time placement fee shall become payable.
The Client agrees to notify WrightAdvice promptly of any changes to the Engagement, including changes to hours, duties, employment status or duration.
Fees paid for temporary Engagements will not be offset against permanent placement fees, as temporary placements require ongoing recruitment, administration and support from WrightAdvice.
WrightAdvice’s fee relates specifically to the Introduction of an individual Candidate. Any subsequent Introduction or Engagement of additional Candidates shall be subject to a separate fee.
The Client must not pass Candidate details or information provided by WrightAdvice to any third party, including family members, friends, colleagues or other employers. If a third party engages a Candidate as a result of information provided by the Client, the Client shall remain liable for the full placement fee that would have been payable.
8. RECORD KEEPING
WrightAdvice maintains records of all Candidate Introductions made to Clients.
The Client agrees to notify WrightAdvice immediately if a Candidate introduced by WrightAdvice has already been introduced to the Client through another source.
If the Client fails to notify WrightAdvice and subsequently engages that Candidate, the Client shall remain liable for the applicable placement fee.
Where the Client has prior knowledge of a Candidate but WrightAdvice introduces the Candidate for a specific vacancy or makes the Client aware of the Candidate’s availability and suitability for that role, WrightAdvice’s introduction fee shall remain payable.
If the Client engages a Candidate introduced by WrightAdvice in a different role from the position originally discussed, WrightAdvice’s placement fee shall still remain payable.
9. CANCELLATION
If the Client cancels a permanent, temporary or maternity Engagement after the terms of the Engagement have been agreed but before the Candidate commences work, WrightAdvice reserves the right to charge a cancellation fee of up to 50% of the agreed placement fee.
In exceptional circumstances, WrightAdvice may waive or reduce this fee at its discretion.
a) If the Client cancels an Engagement after the Candidate has commenced work, no refund shall be payable.
b) WrightAdvice cannot guarantee the length of time a Candidate will remain in any Engagement, as this decision is outside the control of the Agency.
c) If the Client identifies a suitable Candidate through WrightAdvice but subsequently engages that Candidate through another agency or third party, WrightAdvice’s original placement fee shall remain payable.
d) WrightAdvice uses reasonable endeavours to assess the suitability of Candidates introduced to Clients. However, the final decision to employ or engage a Candidate remains solely the responsibility of the Client. The Client is responsible for carrying out any additional checks it considers necessary before making an Engagement decision.
10. LIABILITY
WrightAdvice acts solely as a recruitment and introduction agency and is not responsible for the acts, omissions, conduct or performance of any Candidate before, during or after an Engagement.
To the fullest extent permitted by law, WrightAdvice shall not be liable for any loss, damage, cost, expense, claim or liability arising from the acts or omissions of a Candidate or from the Client’s Engagement of a Candidate.
The Client acknowledges that responsibility for employing, managing and supervising a Candidate rests solely with the Client.
The Client agrees to indemnify and hold harmless WrightAdvice, its directors, employees, agents and representatives against any claims, losses, damages, costs or expenses arising from the Client’s Engagement of a Candidate, except where such liability arises directly from WrightAdvice’s own negligence, fraud or breach of statutory duty.
For the purposes of this clause:
“Losses” means any losses, damages, claims, costs, expenses, liabilities or legal fees.
“Liability” means liability arising in contract, tort, breach of statutory duty or otherwise.
Nothing in these Terms and Conditions excludes or limits WrightAdvice’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any liability which cannot legally be excluded.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
11. BREACH AND VARIATION OF TERMS
If either WrightAdvice or the Client waives any breach of these Terms and Conditions of Business by the other party, this shall not constitute a waiver of any subsequent breach or any other breach of these Terms and Conditions.
No amendment, variation or alteration to these Terms and Conditions shall be valid unless agreed in writing by WrightAdvice and the Client.
WrightAdvice reserves the right to update these Terms and Conditions from time to time. Any updated Terms and Conditions shall apply to new Introductions made after the effective date of the updated terms.
12. FEES, REPLACEMENTS AND REFUNDS
All fees are payable within 7 days of the invoice date or before the commencement of the Engagement, whichever occurs first.
If payment is not received within this period, WrightAdvice reserves the right to suspend, withdraw or invalidate any replacement guarantee or refund provisions until payment has been received in full.
If payment remains outstanding for more than 14 days, WrightAdvice reserves the right to notify the Candidate that the placement fee remains unpaid.
WrightAdvice reserves the right to charge statutory interest and any applicable recovery costs on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended from time to time.
Any replacement or refund entitlement is strictly subject to:
all fees having been paid in accordance with these Terms and Conditions;
the Client complying with all obligations contained within these Terms and Conditions; and
the circumstances of the termination meeting the requirements set out below.
Permanent Placements – 12 Week Replacement Guarantee
If a Candidate leaves a permanent Engagement or is asked to leave by the Client within 12 weeks of the commencement date, WrightAdvice will provide one replacement Candidate free of charge, provided that:
the reason for termination is not due to a change in the agreed job description;
the Client has not changed the agreed working location, duties or conditions;
the Client has complied with all applicable employment legislation; and
the Client has provided a suitable working environment.
The replacement service applies only to the same role specification originally agreed with WrightAdvice.
No refund will be provided after a permanent placement has commenced, as the placement fee covers the recruitment and introduction service provided by WrightAdvice.
If the Candidate chooses to leave within the first 12 weeks for reasons unrelated to the matters listed above, WrightAdvice will provide one replacement search free of charge.
Temporary Engagements
If a Candidate leaves a temporary Engagement during the invoiced period for reasons unrelated to:
changes to the agreed role;
unreasonable working conditions;
changes to the agreed working location; or
the Client failing to comply with employment legislation,
WrightAdvice will endeavour to provide a replacement Candidate.
If a replacement cannot be provided, a pro-rata refund may be considered for each complete week of the unused booking period.
If the Client terminates the Candidate’s Engagement after the Candidate has commenced work, no refund will be payable. However, WrightAdvice may offer a replacement Candidate at its discretion.
Replacement and Refund Conditions
Any termination where the Client intends to request a replacement or refund must be notified to WrightAdvice in writing within three days of the termination date.
No replacement or refund will apply where:
the Client has failed to pay WrightAdvice in accordance with these Terms;
the Client has breached any of these Terms and Conditions;
the Client has failed to cooperate with the replacement process;
the Client does not respond to WrightAdvice’s reasonable attempts to contact them within 7 days;
the Client has failed to honour an agreed start date, causing the Candidate to seek alternative employment;
the Client continues to retain the services of a Candidate they have informed WrightAdvice is unsuitable.
The 12-week replacement guarantee does not apply to discounted recruitment searches unless WrightAdvice has confirmed in writing that the guarantee has been included.
No refund will be provided where WrightAdvice successfully negotiates a lower salary for a replacement Candidate.
WrightAdvice reserves the right to withhold any refund until the Client has paid the Candidate for all work completed. Failure by the Client to pay a Candidate for work undertaken may result in the loss of any refund entitlement.
Trial Periods
For permanent placements only, WrightAdvice may facilitate an initial trial shift (day or night) with a Candidate without charging a placement fee, provided that the trial is agreed in advance between the Client and Candidate.
Any trial period must be for the purpose of assessing suitability for the proposed Engagement and must not be used as a substitute for employment.
Where a trial shift involves work being undertaken by the Candidate beyond a reasonable interview or assessment period, the Client remains responsible for ensuring that the Candidate is appropriately compensated in accordance with applicable employment legislation and any agreement reached between the Client and Candidate.
Any additional trial shifts following the initial trial shift will be charged at WrightAdvice’s applicable temporary staffing rate.
No free trial shifts are provided for temporary placements.Candidate Future Engagements
WrightAdvice cannot guarantee the length of time a Candidate will remain in any placement.
Where a Candidate previously introduced or placed by WrightAdvice independently contacts the Agency regarding a new vacancy or employment opportunity, WrightAdvice is not responsible for notifying the previous Client, as WrightAdvice must respect the Candidate’s privacy rights and confidentiality obligations.
WrightAdvice reserves the right to introduce a Candidate to another Client where the Candidate has requested assistance in finding a new opportunity or where the Candidate has independently made themselves available for other roles.
WrightAdvice will not actively approach or encourage Candidates currently engaged by Clients to leave their employment or placement. However, WrightAdvice may continue to provide recruitment services where a Candidate independently contacts the Agency or chooses to seek alternative employment opportunities.
13. EMPLOYMENT CONTRACT AND CLIENT RESPONSIBILITIES
The Client is responsible for paying any Candidate undertaking a trial period where the trial exceeds a reasonable interview period. Any payment arrangements should be agreed between the Client and Candidate in advance.
WrightAdvice cannot require a Client to obtain a Disclosure and Barring Service (DBS) check. However, WrightAdvice recommends that Clients consider appropriate background checks where relevant, particularly for roles involving children or vulnerable persons.
The Client remains responsible for deciding whether a Candidate’s checks and references are sufficient before commencing an Engagement.
If a Candidate placed by WrightAdvice is requested to work additional hours, additional days or undertake duties outside the original agreed role, the Client must notify WrightAdvice. Any additional fee arising from changes to the Engagement may become payable.
WrightAdvice undertakes reference checks where reasonably possible; however, timing and availability of references may prevent checks being completed before an interview or Engagement. The Client remains responsible for carrying out any additional checks it considers necessary.
WrightAdvice does not accept responsibility for the employment contract between the Client and Candidate. WrightAdvice may provide a template contract for guidance only, but the final terms of employment must be agreed directly between the Client and Candidate.
The Client is responsible for complying with all employer obligations, including payment of wages, accounting to HMRC for income tax, National Insurance contributions and pension obligations where applicable.
The Client is responsible for ensuring the Candidate receives appropriate payslips and employment documentation.
Where applicable, the Client must maintain appropriate insurance cover, including Employer’s Liability Insurance where required by law.
The Client is responsible for ensuring that any Candidate has appropriate insurance cover where required for the nature of the role.
Nothing in these Terms and Conditions excludes or limits WrightAdvice’s liability for death or personal injury caused by its own negligence, fraud or any liability which cannot legally be excluded.
These Terms and Conditions are governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
© WrightAdvice. All Rights Reserved.
Terms and Conditions of Business
Effective Date: April 2026
Last Updated: April 2026
These Terms and Conditions of Business apply to all Introductions and Engagements made by WrightAdvice from the effective date stated above and replace any previous versions issued by the Agency.